I would just like to raise the following issues that the inbound agents have escalated to me: 1. The line being cut and "transfer prompt" within the duration of a call. The agents are complaining that they have to press the plunger to check if the customer is still on the line. 2. Multiple lines being cut off simultaneously. This happens frequently, minimum of 3-5 lines at a time which results in the inbound agent doing an outbound call to contact the person they are having the conversation with. 3. Phone not ringing. The agent would pick up the phone to make an outbound call and is often surprised that there is someone on the other line even if the phone hasn't rung or lighted. Hope we can address these issues the soonest. Thanks and good day.