pressing buttons during announcement

robr

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Sep 30, 2010
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#1
I have an IVR set up. Someone calls in, it plays the announcement (press 1 for general mailbox, press # for directory). I have the option set to allow skipping of the announcement with a button press. That's not really what I want though.

I'd like someone to be able to hit 1 or # during the announcement and have it take the appropriate action, not just skip the message. But during the announcement, the system is not yet in the IVR, it doesn't move to the IVR until the announcement completes, so it wouldn't know what to do with a button press during the announcement.

Any way around this? Thanks!
 

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