predictive : recall failed number

saidmsl

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Nov 20, 2008
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#1
Hi,
is there a way to reactivate a campaign to redial failed numbers only inside the existing csv file
instead of having to create a new campaign with these numbers
Rgds

Said
 

saidmsl

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#2
in the same idea, is it possible to schedule a call ?
ie : say, the customer is not available now, or want to be called at a specific time?
is it possible to program it and to transfer the call to a specific agent?
 

scenarist

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Apr 18, 2011
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#3
These above two questions are very interesting!
Now Call center v.2.0 has function which called "Programing calls"!
but for redial failed numbers inside existing csv file, I don't know.
 

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