possible to hit 1 during waiting cycle for am ?

Discussion in 'General' started by fabianus, Nov 9, 2007.

  1. fabianus

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    Hello !

    Here is what I would like to achieve:

    When a call comes in the customer comes into a Queues (so fare I have it). But I would like him to be able to hit 1 for example at any moment during the waiting cycle to access the answer machine and leave a message instead of waiting longer.

    Is this possible?

    Thanks a lot for any suggestion!

    Regards,
    Fabianus
     

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