possible to hit 1 during waiting cycle for am ?

fabianus

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#1
Hello !

Here is what I would like to achieve:

When a call comes in the customer comes into a Queues (so fare I have it). But I would like him to be able to hit 1 for example at any moment during the waiting cycle to access the answer machine and leave a message instead of waiting longer.

Is this possible?

Thanks a lot for any suggestion!

Regards,
Fabianus
 

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