Have 1.6 box set up with POTS lines. Dispatch application with any/all Inbound pointing to a Call Queue with 3 Static Agents. At the end of the night need to forward phones to a NOC mobile phone/Blackberry. When I do a *72, input Extension (just one of the Static Agents), and 10-digit forwarding number (the Blackberry), calls ring in to the 3 Static Agents for 1-2 rings and then forward to the defined number correctly, but voice quality is VERY poor in both directions. I've tried other options such as putting the mobile number in the Queue, but it takes a long time for the mobile number to be rung in this case. Is there a better way to forward when using a Queue?