PLZ Help IVR and truck

Discussion in 'General' started by hamzanet, Jul 10, 2010.

  1. hamzanet

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    Dear Brothers

    I have 2 problem I need your Help ASAP

    1- I have 2 trunk line I would like to specify each one has IVR . for example : if any incoming call come to truck 1 will hear message no1 and if any incoming call come to truck 2 will hear IVR 2

    so how can I do it in elastix ?.


    2- if any one calling from outside ( incoming call ) and no one pick up the call and he hung up the call the trunk it will busy for 1.30 min I don't know why .


    PLEASE I NEED YOUR HELP I'M NEW in elastix



    THANKS.
     
  2. dicko

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    Wleocme here hamzanet

    I assume from your post you have analog trunks, you were not specific but your problems suggest it.

    If you read "Elastix Without Tears" it will explain how to configure Elastix/FreePBX using from-zaptel for these "anonymous" trunks and then use the pseudo DID's you will genereate to route the inbound calls as appropriate.

    As to your second question, it sounds like a mis-configured or absent "far end disconnect" signal from your provider, there are plenty of posts here and elsewhere, that address this problem, but the answer will always be specific to you and your telco provider.

    dicko
     

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