[from-internal-custom]
exten => 1234,1,Playback(demo-congrats) ; extensions can dial 1234
exten => 1234,2,Hangup()
exten => h,1,Hangup()
include => agentlogin
include => conferences
include => calendar-event
include => weather-wakeup
include => automatic-message
[automatic-message]
exten => 900,1,Answer
exten => 900,n,Playback(custom/message)
exten => 900,n,Hangup
[mensaje-automatico]
exten => 600,1,Answer
exten => 600,2,Wait,2
exten => 600,3,Playback(custom/mejor)
exten => 600,4,SetMusicOnHold(default)
;exten => 600,n,DigitTimeout,5
;exten => 600,n,ResponseTimeout,10
exten => 600,n,Set(TIMEOUT(digit)=2)
exten => 600,n,Set(TIMEOUT(response)=8)
exten => 600,n,Background(greeting)
exten => 600,n,WaitExten(,)
exten => 1,1,Goto(incoming,001,1) ; (extension)
exten => 2,1,Goto(incoming,601,1) ; (Sales Department)
exten => 3,1,Goto(incoming,001,1) ; (IT)Step #3
function predecirNumeroLlamadas($sNombreCola, $bPredecir = TRUE)
{
if (!isset($this->_estadisticasCola[$sNombreCola])) {
// Inventarse par
[mensaje-automatico]
include => ext-local
exten => 600,1,Answer
exten => 600,n,BackgroundDetect(silence/5, 1500, 1000)
exten => 600,n,Hangup
exten => talk,1,Wait,1
exten => talk,n,Playback(custom/carlos1)
exten => talk,n,SetMusicOnHold(default)
exten => talk,n,Set(TIMEOUT(digit)=2)
exten => talk,n,Set(TIMEOUT(response)=20)
exten => talk,n,Background(greeting)
exten => talk,n,WaitExten(,)
exten => talk,n,Hangup
exten => 1,1,Goto(ext-queues,601,1) ; (Support Department Queue)
exten => 2,1,Goto(ext-queues,602,1) ; (Sales Department Queue)
exten => 3,1,Goto(ext-queues,603,1) ; (IT Department Queue)
where
c.id_campaign=$idCampaign and
(c.status='Success' or c.status='Failure' or c.status='ShortCall' or c.status='AnswerMachine')
order by
telefono
asc";
$valor_recolectado[] = $arrLan[$value_telefono['estado']];
$valor_recolectado[] = $value_telefono['estado'];