Hi and TIA, We were using a few sip phones and whenever we neede to place someone on hold, we used the hold button on the phone, and the caller stayed on hold till we pressed hold again, now we moved to analog phones connected over simple ATA´s and we thought we could place a caller on hold through the flash button, but it only works for a few seconds, then automatically the caller is not on hold again. I´m wondering if there is something i need to configure somewhere to make the hold stick or some feature code i need to use to place people on hold??? :huh: Some of the phones dont have a mute button and that can be a problem. I have searched the forum, the web and elastix without tears, but didnt find anything, maybe i´m looking for the wrong words, anyway, any help is apreciated. Thank you, Rodrigo.