Paging scenario

iwaserman

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Nov 18, 2010
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#1
Hello all,
I am trying to accomplish the following scenario.

1. When a call comes in it will go to the IVR (this is done).

2. After a selection is made, the username of the selected extention will be
announced/paged to the defind page group. This will allow the user to know that there
is an incomming call for him even when he is not next to his desk (in the break room)
and allow him to grab the call.

3. Then the call will be directed to the selected extention.

Thanks for your help
Isack
 

GhOnDiE

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Nov 19, 2010
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#2
this sounds very bespoke and i would imagine viat you will have to write your own dialplan to achieve this.
 

iwaserman

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#3
GhOnDiE,
I didn't expect anything less than that.
The question is where to start?
where is the IVR portion in the dial plan?
how do I extruct the username from the extention selection etc..

Thanks
 

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