Outbound calls charges

Discussion in 'General' started by ericng, Sep 27, 2009.

  1. ericng

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    We have extensions shared by many users, can Elastix control and has a log to tell which outgoing calls are made by which users (they are sharing the same extension)?


    Thanks and Regards,

    Eric
     
  2. Bob

    Bob

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    Eric,

    look under Google for "freepbx Device and User mode". I have used it before, but have not had a great need for it in many years.

    It allows your users to login to the Extension. So in otherwords you have Extension Devices, but then the user logs in as the extension they are. E.g. user 202 and user 201 both login to the same device (at separate times), but all accounting is done based on what they logged in as. Useful where you have staff working in shifts, but using the same equipment (e.g. phones, computers etc).

    There are some pitfalls, such as a reasonable amount of add on software doesn't understand or work with device and user mode, e.g. Hudlite, ISymphony....so if you feel this is the way that it will work better for you, then fully investigate and ask others that are using it and what issues you might come across.

    Regards

    Bob
     

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