Ougoing calls stops sudently

Discussion in 'General' started by sirsolrac, Apr 7, 2009.

  1. sirsolrac

    Feb 27, 2009
    Likes Received:
    I have the Call Center module wokring fine with the outgoing calls, when only 1 agent is connected.
    When I connect the second agent and they start receiving outgoing calls from the system, after 12 or 13 calls, the system "takes a break". Like after 5 minutes it start again with few calls and stop again.

    It's supposed to work that way and not coninuous calls until the end of the campaign??

    I have configured the campaign as follows:
    max channels: 2 (only 2 agents)
    CSV file, with 800 numbers -> aprox 400 per agent
    start time 8:00
    stop time 16:00 at same day

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