Obtain CC called phone number

bustosjuan

Joined
Jul 17, 2009
Messages
8
Likes
0
Points
0
#1
Hi all,
I'm having a little problem on my call center based project.
This is the issue, I need to retrieve the dialed number and store it on another database.
First I tried to find the called number using the unique field on the database, but then I realized that it changes as long the call enters in the queue...
Also I tried to store the number on a variable -> store de the number on a variable before the call enters in the queue, but it neither worked...

Do you have any suggestion???

Thanks a ton
 

UngaMan

Joined
Mar 28, 2009
Messages
3
Likes
0
Points
0
#2
Hmm

The dialed number and its status appears on the Campaign's CSV Data.

You can download the CSV and there u will find the number and its status.
 

jgutierrez

Joined
Feb 28, 2008
Messages
5,737
Likes
0
Points
0
#3
Try using the NUMBER variable
${NUMBER}
It is stored on the dialer when it originates the call, you may retrieve it at the beginning of the context that have your queues
 

bustosjuan

Joined
Jul 17, 2009
Messages
8
Likes
0
Points
0
#4
Thank you very much for your answers...
I solved it a few weeks ago this way:
On my custom context I sent the agent code to the AGI script where it searchs in the callcenter database for the last call answered by that agent :)...
Kinda tricky but it works...
Anyway the ${NUMBER} variable seems to be a better solution!

Thanks again!
 

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,902
Messages
130,887
Members
17,565
Latest member
omarmenichetti
Top