Obtain CC called phone number

Discussion in 'General' started by bustosjuan, Jul 26, 2009.

  1. bustosjuan

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    Hi all,
    I'm having a little problem on my call center based project.
    This is the issue, I need to retrieve the dialed number and store it on another database.
    First I tried to find the called number using the unique field on the database, but then I realized that it changes as long the call enters in the queue...
    Also I tried to store the number on a variable -> store de the number on a variable before the call enters in the queue, but it neither worked...

    Do you have any suggestion???

    Thanks a ton
     
  2. UngaMan

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    Hmm

    The dialed number and its status appears on the Campaign's CSV Data.

    You can download the CSV and there u will find the number and its status.
     
  3. jgutierrez

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    Try using the NUMBER variable
    ${NUMBER}
    It is stored on the dialer when it originates the call, you may retrieve it at the beginning of the context that have your queues
     
  4. bustosjuan

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    Thank you very much for your answers...
    I solved it a few weeks ago this way:
    On my custom context I sent the agent code to the AGI script where it searchs in the callcenter database for the last call answered by that agent :)...
    Kinda tricky but it works...
    Anyway the ${NUMBER} variable seems to be a better solution!

    Thanks again!
     

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