Number of Concurrent calls

zafar.ahmad

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#1
First of all thanks to Elastix for providing us a easy to install predictive dialing module. I am using 1.5beta of Elastix and 1.4 release of call center module.

I am able to run the companies with auto dialing and agent call able to connect when call is connected to other party.
But sometimes a agent gets more than one concurrent calls (and this does not appear on agent console) even the skip busy agents is set to yes in the queue

I would like that call center module should dial the number of call according to agents logged in and free.

Please see the attached queue settings
 

zafar.ahmad

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busster8

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#3
Where did you find call center 1.4 download?
 

zafar.ahmad

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