No Sound on internal calls & out outgoing calls

elastixphil

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#1
Hi
I just installed Elastix 1.5 and can't get any sound on internal calls or outgoing calls.

I have also setup a incoming truck when someone calls in there is sound both ways.

Any help which points me in the right direction would be greatly appreciated.

Thanks

Phil
 

elkabong

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#2
elastixphil said:
Hi
I just installed Elastix 1.5 and can't get any sound on internal calls or outgoing calls.
Is the Elastix box on a private LAN behind a NAT router or on a public IP?

Have you made any changes to codecs?

Can you check that both users are using the same codecs?

For testing it would be good to set your phones/devices to use ulaw/alaw to eliminate any possible codec mismatching problems.

regards,

Errol
 

elastixphil

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#3
Is the Elastix box on a private LAN behind a NAT router or on a public IP?

Yes the box is behind a NAT router. Ports opened 5060, 10000 to 20000 UDP

Have you made any changes to codecs?

No

Can you check that both users are using the same codecs?

Yes the codecs are the same ulaw/alaw

So far

Calls to 1 internal phone from an external phone. No sound
Calls to truck which links to the internal phone. Sound both ways.
Calls to 2 external phones. No sound
 

elkabong

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#4
elastixphil said:
Calls to 1 internal phone from an external phone. No sound
Can you do this:

Login to the Elastix box via ssh and goto the Asterisk CLI with the command:

asterisk -rvvvvvvvvvvvv

and issue the command 'logger rotate'

CLI> logger rotate

1. Register the phones

2. Make a 30 second call

3. Attach the log file called 'full' here from /var/log/asterisk/ and let me have a look.

Calls to 2 external phones. No sound
Do you mean calls between 2 external extensions?
 

elastixphil

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#5
elkabong said:
elastixphil said:
Calls to 1 internal phone from an external phone. No sound

Calls to 2 external phones. No sound
Do you mean calls between 2 external extensions?
Yes thats 2 external phones.

They just tested 2 phones on site (internal) and they worked fine
 

elkabong

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#6
elastixphil wrote:

Yes thats 2 external phones.

They just tested 2 phones on site (internal) and they worked fine[/quote]

On your firewall can you confirm that these ports are opened for both incoming and outgoing?

5060 tcp&udp
10000 - 20000 udp
 

vlad

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#7
Check it the Elastix Firewall, disabled all rules with:

/etc/init.d/iptables stop
 

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