no service on 1 phone

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Jan 19, 2009
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am not able to get one phone to download the config file from tftp...I get no service...I removed the phone from endpoint and re-added it again and still no go...

I notice that in /tftpboot has a config file called aasxxxxxxxxxxxx.template.cfg...which to me is wrong becuase my phone is looking for aastra.cfg...I try changing aasxxxxxxxxxxxx.template.cfg to aastra.cfg but when i readded the phone it changed the file back to aasxxxxxxxxxxxx.template.cfg...and this file is also written the wrong ip to it.....I have 2 ips assigned to this server...one for public and one for internal...I changed the phone I added to the internal ip and rebooted and I still get no service...I changed the file aasxxxxxxxxxxxx.template.cfg to show my internal ip but is gets wrttien back to the public ip everytime I add a phone in endpoint...

has anyone else having this issue

thanks
 

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