No ingoing and call reports

Discussion in 'General' started by telecomtechnician, Nov 20, 2008.

  1. telecomtechnician

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    Hi there, I have done a few tests with agents (receiving calls) but I do not see the reports,only 00:00:00. How can I configure that?

    Waiting for your comments

    David Medina
     
  2. voipc

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    Same here with me. I wonder if it has something to do with the location of the database /var/www/db/campaign.db which is commented in /opt/elastix/dialer/dialerd.conf?

    If this is the database where all records are kept, how can it be activated, because it is not available in /var/www/db/

    Thanks,
    Steve
     
  3. voipc

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    Ok, I guess I was too soon with my post. I actually see my reports now...

    And I saw that everything is saved in the mysql database call_center on localhost with asterisk/asterisk as login.

    Steve
     
  4. telecomtechnician

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    Hi Steve

    Can you explain a little more what you did? how did you login, what you changed

    Thanks

    David Medina
     
  5. voipc

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    I did not change anything. Because I tested around midnight, I think I filtered on the next day. So I just saw that the report were there on the previous day...

    You can check if you have records in the mysql tables as follows:

    mysql -u asterisk -pasterisk call_center

    and then:

    select * from call_entry;

    for the list of inbound calls.

    Regards,
    Steve
     
  6. telecomtechnician

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    hi again

    Did the asterisk/asterisk login you did, was through the configuration menu on the call center module in the elastix web interfase or through the linux console?
     
  7. voipc

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    Through the linux console that was. You should see your agent call record details then.

    Steve
     
  8. telecomtechnician

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    Hi Steve
    When you access to the configuration menu on the call center module in the elastix web interfase, what login/password you put in the box that are on the left? or you leave it in blank?. By the way I did the consult on the mysql database and appears nothing:
    select * from call_entry;
    Empty set (0.00 sec)
     
  9. voipc

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    Hi David,

    For me that was:

    login: admin
    pass: elastix456

    You can see your details in /etc/amportal.conf under AMPMGRUSER and AMPMGRPASS

    (it's probably a good idea to change these default values ;)

    Steve
     
  10. telecomtechnician

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    Hi Steve,

    I logged in how you mentioned and everything went fine.

    Thank you

    David Medina
     
  11. telecomtechnician

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    I missed something

    Hi Steve

    I am not seeing the reports from the call center module again. I updated everything on my IPPBX through yum update.

    Can you or anybody explain in much more detail, how to make the reports come alive?

    Waiting for your comments
     

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