no audio to agent phone when calling through queue

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Feb 17, 2009
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I set up call center and when i call to the queue some times i have audio and some times not. If i call phone to phone it always works.

More information. when i set up an inbound route to the queue and call from my cell, when there is audio and the agent hangs up the cell call drops.
when i call and there is no audio, when the agent hangs up the call does not drop.

Any ideas?

Thanks

I posted this in the call center sub forum, sorry in advance for double posting.
 

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