Newbie Question. Incoming PSTN to Elastix with IVR

Discussion in 'General' started by mikedmr, Jun 22, 2009.

  1. mikedmr

    Joined:
    Jun 18, 2009
    Messages:
    37
    Likes Received:
    0
    My questions.

    Scenario 1: an inbound call is made ( from a PSTN line ) to Elastix with IVR enabled.

    - IVR answers and gives options.
    - Caller pins in the extension number but the Ext. number is busy.

    Question: How to redirect the call from that busy extension to another number or to the operator?

    Scenario 2: My elastix setup has 4 FXO ports.

    Question: How to separate users from calling outbound PSTN calls.
    -I want some users to be able to call outbound calls through ONLY by passing to the operator. ( how to set this up? The operator is using a linksys 962 IP phone.
    - Some users can call LOCAL calls, as well as Domestic and International Long distance calls
    - Some users are restricted to only local calls - but they can dial directly without having to pass through an operator( no NDD,IDD).


    Gracias!!
     
  2. rafael

    Joined:
    May 14, 2007
    Messages:
    1,454
    Likes Received:
    1
    Scenario 1: you may want to use queues or ringing groups instead of an extensions.

    Scenario 2: You need to look learn about Asterisk contexts or use custem context module for freePBX.

    Any way you I would recommend you to take a look to "Elastix Without Tears" book in the download area. If you speak Spanish you may want to read "Comunicaciones Unificadas con Elastix"

    Welcome to the Elastix community,

    Rafael
     
  3. mikedmr

    Joined:
    Jun 18, 2009
    Messages:
    37
    Likes Received:
    0
    Thanks Rafael.

    I will post updates on my project.
     

Share This Page