Need help with 2 Elastix boxes (willing to pay)

nacheeze

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Feb 1, 2010
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#1
Hi Guys

I have installed 3 boxes running Elastix. All were converted from Trixbox. One works perfectly, but two are having issues.

box installed at 141:
has trouble dialing out. I use aastra 57i phones and sometimes (quite frequently) they have trouble dialing out. People dial a number and then get a dead salience, and the phone never gives the ringtone of ringing on the other end. This happens very frequently and is bugging the shit out of everyone.

box installed at 130:
The box has issues all around. I sometimes can't phones to register. The call quality is poor. Sometimes people press an IVR number and it drops the call all together. We have 5 lines, all week working ok, but today when you dial the Main line it just rings and never gets the IVR. If you dial any other number connected to box, caller gets the IVR.

I am using comcast business phone service for all lines. I would really appreciate whatever help I can get. I am willing to pay a reasonable amount for a fix and possible continued support. Please help.

Thank you.
muhammad
 

ramoncio

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#2

Bob

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#3
I second that, the Elastix support know their stuff and their rates are very low....

Great way of supporting Elastix as well...

Regards

Bob
 

eiger3970

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#4

hinzinho

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#5
Log into the support page, that is when you'll see the option for chat.
 

ramoncio

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#6
Did you already pay for an hour?
Did you receive a confirmation email?

Try to enter to your customer page, you should have info there.

Actually, I haven't used paid support so I can't help you very much.
 

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