Need Help to work Call Center Module

itmanager

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Jun 1, 2008
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#1
Hi ,
I have found your mail ID in Opensource dialer Forum (elastix), Now i need a help , i have successfully installed the software , also callcenter module loaded.

Please i have attached Screen shot of the Elastix Use in my Server.
No Active calls Mentions in Agent Screen

Now , i don't know how to use this callcenter module.
1.I have created agent user and sip account and extension number ,also tested calls routing from my softphone.
2.But now whenever i login to agent console call get ring and tell us to enter agent number or password,no issue.
3.After these happen no calls shows to ring ,i thing lead format is wrong.
4.Is that everything needs to work fine do we need to create form (queues,retries,form layout)
5.i want to check or test the call routing form lead, if you dont mind give me the step by step instruction with lead creation for successful call routing and need all agents use this.
6.If everything fails can you help me to sort out all the issues by remote login from my server.

I have downloaded and used all the pdf documents also "elastix without tears"

Its very Urgent Help me!!
could you please send me sample lead model of outgoing campaign in call center module.calls are inactive but campaign is active also agents are active

SEND ME SAMPLE OR TEST LEADS FOR OUTBOUND PROCESS

Thanks & Regards
MGR
 

alshaya

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Oct 8, 2008
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#2
Hello MGR

Looks like after reading most of you post that you too are in a similar situation like I am in.

I am not able to setup the call center i have problem same as yours, meaning im stuck where when i login to the agent console with the agent extension and the password the phone rings, when answered it says put you password and when i do it give me a music on hold. I do not know what should follow.

Can you please help me if you were able to go ahead with this PLEASE.

I looking forward for your response as i guess we will be of great help to one another.

Royd Mendes
 

jgutierrez

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