Need help to Pause / Unpause call Queue

netwave

Joined
Sep 21, 2009
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#1
Hi All:

I need som help with call queueing. I ned to be able to pause / unpause the quw so that an agent the is removed from the queue will not have his extension when a call comes into the que but will still be able to receive direct calls.

I have done the following:

in extensions.conf:
exten => *11ZXXX,1,PauseQueueMember(|Agent/${EXTEN:3});

In Queue.comf:

member => Agent/9000

In agents.conf

agent => 9000,9000,9000


I dial *119000 and it is not working. When I do a Show Queue 1670 ... I see that Agent 9000 is invalid.

Please help.

Thanks
 

gagercub

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Sep 30, 2010
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#2
I personally had the same problem. for me this worked. Instead of putting just your agent number 9000,0 in your static or dynamic agent spots I found by adding A in front of it tells the PBX your a agent. A9000,0 is what you would use. By only entering 9000 Dynamic login, it does not work proper, it works if you put it in static agents (eten 9000 i mean) Downside for doing that when ever anyone come in to the queue you will get the call.

Eg:
A9000,0 in the dynamic spot.

Also again i found to log in i gave to do the following.

45*9000*passcode then you should here agent logged in.
45*9000 passcode*. on my box both works.
I use DND to make busy or ready on the queue

Again this I found worked for me when i set up the queues.
 

gagercub

Joined
Sep 30, 2010
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#3
I personally had the same problem. for me this worked. Instead of putting just your agent number 9000,0 in your static or dynamic agent spots I found by adding A in front of it tells the PBX your a agent. A9000,0 is what you would use. By only entering 9000 Dynamic login, it does not work proper, it works if you put it in static agents (eten 9000 i mean) Downside for doing that when ever anyone come in to the queue you will get the call.

Eg:
A9000,0 in the dynamic spot.

Also again i found to log in i gave to do the following.

45*9000*passcode then you should here agent logged in.
45*9000 passcode*. on my box both works.

Again this I found worked for me when i set up the queues.
 

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