need callcenter module informatio

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Apr 28, 2008
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how to use manual dialing in call center module.
also where customer information in call center while agent loged in agent screen.Is there any way to login directly for agent supervor,manager.

for eg: 192.168.1.101 ----is the ip

if i hit this, it directly route to complete module but ineed only agent console alone.
 

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