Music On Hold issues on concurrent accesses

Bernard

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Nov 28, 2007
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#1
In Beta 0.9, my customization is OK when I process an external simulation call with "7777" to a busy pots (with Wait Call fonction activated) the music is playing to caller : It's ok

But when I do an concurrent access with an other pots using "7777", the music are mixed between callers. The sound becomes bad and inaudible.
 

henry

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Nov 28, 2007
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#2
Hi Bernard it is normal for the music to be difference on each concurrent call. If your sound is breaking up it can be a problem with system resources. Music on hold is quite heavy on these resources and MOH should be recorded in .WAV file format at 16kbs mono to avoid any codec translation or excessive bandwidth.If your problem is the prerecorded music supplied by Elastics
then your machine or network needs upgrading.
Henry
 

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