Multiple Lines

infoalan

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May 17, 2010
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#1
Can't believe I can't figure this out myself but I surrender...

I have 4 incomming SIP lines all working perfectly. A few 4 line SIP phones (Linksys/Cisco/Sipura SPA941) with latest firmware.

If I am on my phone and a call comes in, it will NOT ring on my phone but I can hear the other phones in the ring group ringing. I would like it to ring one of my other 3 lines on my phone so I can put a call on hold and get it.

It's like my phone is reporting busy to the PBX. I called Cisco and as you can already guess, they say it is a setting in Elastix. Elastix does see my phone as an SPA941.

How can I get elastix to ring my extension even though I am on another line?

Thanks! Totally new to Elastix and love it but the simple things are stumping me!
 

Patrick_elx

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Dec 14, 2008
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#2
You can check at two levels:

- is your phone accepting more than one call? look in the setup of your phones.
- in the extension tab in Elastix, do you have 'call waiting' set to enable?
 

infoalan

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#3
Good grief! I knew this was a Newbie question but now I really feel dumb....

- I couldn't find anything on the phones GUI/setup about multiple lines.

But...

- Call waiting was off. Turned it on and BINGO, calls rollover to other lines!

It beeps in my ear which is a bummer but it does start flashing on the second of four lines and displays CID.

Thank you SO much for the quick and helpful response!

Alan
 

vincenttestbed

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Aug 25, 2010
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#4
Re: Re:Multiple Lines

B) Thank you very much.

Here is my setup

Elastix PBX ------ Linksys SPA 942 (Receptionist)
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Linksys SPA 941 (Staff)

Now the receptionist is supposed to receive multiple calls. The maximum number of calls is 4, because of the 4 Lines allowance on the Handset.

Elastix Default setup
-On the PBX Config --> Extension 100 --> Call Waiting is Disabled. Enable this for the Multiple calls to reach the receptionist.
-In TrixBox, the Call Waiting is enabled by default.
In this case, the call waiting is not affected by Model of the phone in use.

Note:
Extension 100 is my receptionist extension number. Modify it to fit your setup.

;)
 

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