Hi,
I have a similar problem. We run a call center for outbound calls in the States. Problem is States have 5 different time zones starting UTC-5 to UTC-10 in Hawaii.
If I dump all numbers in the same campaign no matter where they are located very often it happens to call California and Hawaii at 5 or 6 in the morning and this is just a huge waste of time and resources.
Therefore I decided to split the numbers on 5 different campaign starting UTC-5, UTC-6 and so on to UTC-10 and have each of the start start and stop a different hours. Each campaign start making calls at 9 AM on it's time zone and stop at 18:00, every hour after the fist campaign started to make calls, another campaign kicks in. After 2 hours we will have 3 campaigns simultaneously and after 5 hours we will have 5 of them in the same time. On the same schedule they will stop after 8 hours one by one.
All campaign use the same queue and the same agents, but at the first glace it looks like only the first campaign UTC-5 works properly... I don't see any calls on all other 4 campaigns.
Does anyone found a solution to handle this differently ?
Thanks,