Multi attendant Solution

ocampbell

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Oct 17, 2009
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#1
I was only introduced to elastix a week ago and already have the solution in service. Great Product.
However I am looking for a method/solution where I can have multiple attendants answering calls. I intend to use elastix for my virtual office/assistance business.
The idea is to have each inbound call be identified by its trunk/DID and correlate with the client details. The attendant would see the DID and a script to respond to the call including extensions and any special instructions.
E.g.
Inbound call DID 123456
Script on attendant console
 

Chilling_Silence

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Sep 23, 2008
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#2
That's easy to do, just play with the Inbound Routes and the "DID" field.

Outbound however, is a whole different can of worms ;)
 

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