module call_center can make Asterisk to die?

Discussion in 'General' started by Macro Lee, Jan 23, 2010.

  1. Macro Lee

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    Hello, all.

    We are using elastix 1.5.2 with module call_center 1.5.1 installing, and about 30 agents.
    At the begining, It's OK. But after we run the system day by day, Asterisk go crash about 2 to 3 times every day. And at the same time, we can find a core file is generated
     
  2. danardf

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    Hi

    A way..

    you made an update (yum update) ?
    Maybe it's an Asterisk problem! :huh:
     
  3. jgutierrez

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    Are you sure, that the one making crash your server is the call center module? What are the last lines from the asterisk log before a crash. Once I had a situation where the MOH made the elastix server to crash. Have you uploades any mp3 or audio file that is being played on your queues?
     
  4. Macro Lee

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    OK.
    We can find some log info in /var/log/asterisk/full* files at the time asterisk crash, like that:

    ====================================================
    [Feb 1 11:25:34] VERBOSE[25237] logger.c: == Manager 'admin' logged on from 127.0.0.1
    [Feb 1 11:25:34] VERBOSE[25237] logger.c: == Manager 'admin' logged off from 127.0.0.1
    [Feb 1 11:25:34] VERBOSE[25071] logger.c: -- agent_call, call to agent '9010' call on 'SIP/7208-1e7d0dc0'
    [Feb 1 11:25:34] VERBOSE[25071] logger.c: -- <SIP/7208-1e7d0dc0> Playing 'beep' (language 'en')
    [Feb 1 11:25:34] WARNING[32502] codec_gsm.c: Invalid GSM data (1)
    [Feb 1 11:25:34] WARNING[32502] translate.c: gsmtolin did not update samples 0
    ====================================================


    ====================================================
    [Jan 29 11:14:00] VERBOSE[32164] logger.c: -- Started music on hold, class 'default', on SIP/sz25599539-0d0fff10
    [Jan 29 11:14:00] VERBOSE[32164] logger.c: -- agent_call, call to agent '9200' call on 'SIP/7228-0d360ff0'
    [Jan 29 11:14:00] WARNING[12717] codec_gsm.c: Invalid GSM data (1)
    [Jan 29 11:14:00] WARNING[12717] translate.c: gsmtolin did not update samples 0
    [Jan 29 11:14:00] VERBOSE[32164] logger.c: -- <SIP/7228-0d360ff0> Playing 'beep' (language 'en')
    ====================================================


    ====================================================
    [Jan 29 16:38:55] WARNING[27517] codec_gsm.c: Invalid GSM data (1)
    [Jan 29 16:38:55] WARNING[27517] translate.c: gsmtolin did not update samples 0
    [Jan 29 16:38:55] VERBOSE[2851] logger.c: == Manager 'admin' logged off from 127.0.0.1
    [Jan 29 16:38:55] VERBOSE[2858] logger.c: == Parsing '/etc/asterisk/manager.conf': [Jan 29 16:38:55] VERBOSE[2858] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2858] logger.c: == Parsing '/etc/asterisk/manager_additional.conf': [Jan 29 16:38:55] VERBOSE[2858] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2858] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': [Jan 29 16:38:55] VERBOSE[2858] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2858] logger.c: == Manager 'admin' logged on from 127.0.0.1
    [Jan 29 16:38:55] VERBOSE[2858] logger.c: == Manager 'admin' logged off from 127.0.0.1
    [Jan 29 16:38:55] VERBOSE[2859] logger.c: == Parsing '/etc/asterisk/manager.conf': [Jan 29 16:38:55] VERBOSE[2859] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2859] logger.c: == Parsing '/etc/asterisk/manager_additional.conf': [Jan 29 16:38:55] VERBOSE[2859] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2859] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': [Jan 29 16:38:55] VERBOSE[2859] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2859] logger.c: == Manager 'admin' logged on from 127.0.0.1
    [Jan 29 16:38:55] VERBOSE[2860] logger.c: == Parsing '/etc/asterisk/manager.conf': [Jan 29 16:38:55] VERBOSE[2860] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2860] logger.c: == Parsing '/etc/asterisk/manager_additional.conf': [Jan 29 16:38:55] VERBOSE[2860] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2860] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': [Jan 29 16:38:55] VERBOSE[2860] logger.c: Found
    [Jan 29 16:38:55] VERBOSE[2860] logger.c: == Manager 'admin' logged on from 127.0.0.1
    [Jan 29 16:38:55] VERBOSE[2860] logger.c: == Manager 'admin' logged off from 127.0.0.1
    =========================================================


    =========================================================
    [Jan 29 19:16:14] VERBOSE[21021] logger.c: -- Called Agent/8831
    [Jan 29 19:16:14] VERBOSE[20879] logger.c: -- agent_call, call to agent '9109' call on 'SIP/7224-08c33040'
    [Jan 29 19:16:14] VERBOSE[20879] logger.c: -- <SIP/7224-08c33040> Playing 'beep' (language 'en')
    [Jan 29 19:16:14] VERBOSE[20942] logger.c: -- Stopped music on hold on SIP/7231-08afbee0
    [Jan 29 19:16:14] WARNING[19728] codec_gsm.c: Invalid GSM data (1)
    [Jan 29 19:16:14] VERBOSE[20942] logger.c: -- agent_call, call to agent '8882' call on 'SIP/7231-08afbee0'
    [Jan 29 19:16:14] VERBOSE[21021] logger.c: -- Agent/8831 answered SIP/hk-08d1b840
    [Jan 29 19:16:14] VERBOSE[21021] logger.c: -- Stopped music on hold on SIP/hk-08d1b840
    [Jan 29 19:16:14] DEBUG[21021] chan_agent.c: Bridge on 'SIP/7207-08d8f310' being set to 'Agent/8831' (3)
    [Jan 29 19:16:14] VERBOSE[20942] logger.c: -- <SIP/7231-08afbee0> Playing 'beep' (language 'en')
    [Jan 29 19:16:14] WARNING[19728] translate.c: gsmtolin did not update samples 0
    ========================================================

    ========================================================
    [Jan 25 16:46:05] VERBOSE[25399] logger.c: -- Called Agent/9010
    [Jan 25 16:46:05] VERBOSE[25403] logger.c: -- Called Agent/8819
    [Jan 25 16:46:05] VERBOSE[25403] logger.c: -- Agent/8819 answered SIP/hk-12e8b6d0
    [Jan 25 16:46:05] VERBOSE[25403] logger.c: -- Stopped music on hold on SIP/hk-12e8b6d0
    [Jan 25 16:46:05] VERBOSE[25409] logger.c: == Manager 'admin' logged off from 127.0.0.1
    [Jan 25 16:46:05] VERBOSE[25411] logger.c: == Manager 'admin' logged off from 127.0.0.1
    [Jan 25 16:46:05] VERBOSE[25417] logger.c: == Manager 'admin' logged off from 127.0.0.1
    [Jan 25 16:46:05] VERBOSE[25410] logger.c: == Manager 'admin' logged off from 127.0.0.1
    [Jan 25 16:46:05] VERBOSE[25418] logger.c: == Begin MixMonitor Recording SIP/hk-12e8b6d0
    [Jan 25 16:46:05] VERBOSE[25399] logger.c: -- Agent/9010 answered SIP/gz83548768-12cff070
    [Jan 25 16:46:05] VERBOSE[25399] logger.c: -- Stopped music on hold on SIP/gz83548768-12cff070
    [Jan 25 16:46:05] VERBOSE[25416] logger.c: -- agent_call, call to agent '8879' call on 'SIP/7215-12e24ed0'
    [Jan 25 16:46:05] WARNING[16746] codec_gsm.c: Invalid GSM data (1)
    [Jan 25 16:46:05] WARNING[16746] translate.c: gsmtolin did not update samples 0
    [Jan 25 16:46:05] DEBUG[25399] chan_agent.c: Bridge on 'SIP/7211-12b4e010' being set to 'Agent/9010' (3)
    [Jan 25 16:46:05] VERBOSE[25416] logger.c: -- <SIP/7215-12e24ed0> Playing 'beep' (language 'en')
    ======================================================
     

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