Meetme Operator Assistance

shijujoe

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Jul 21, 2010
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Hi ,

I am trying to add an operator assistance feature to meetme , when the user dials '0' ,support / help desk personnel should be added to the live conference for live support / troubleshooting.

How can i do this ? Can I edit the meetme * menu and add a new menu item ' Press '0' for support' .I thinks i will have to edit the meetme.c source to do this , hard way :(

or is it possible to write an AGI script which detects when a user dials '0' and calls the helpdesk number (preconfigured)

or generally is it possible to collect the DTMF response from a user during a meetme conf call and trigger some action / script , i searched a lot in forums / mailing list , most of the threads are pretty old and confusing.

Any help / hints will be greatly appreciated.

Thanks
Shiju V.Joseph
 

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