Meetme Operator Assistance

Discussion in 'General' started by shijujoe, Jul 21, 2010.

  1. shijujoe

    Jul 21, 2010
    Likes Received:
    Hi ,

    I am trying to add an operator assistance feature to meetme , when the user dials '0' ,support / help desk personnel should be added to the live conference for live support / troubleshooting.

    How can i do this ? Can I edit the meetme * menu and add a new menu item ' Press '0' for support' .I thinks i will have to edit the meetme.c source to do this , hard way :(

    or is it possible to write an AGI script which detects when a user dials '0' and calls the helpdesk number (preconfigured)

    or generally is it possible to collect the DTMF response from a user during a meetme conf call and trigger some action / script , i searched a lot in forums / mailing list , most of the threads are pretty old and confusing.

    Any help / hints will be greatly appreciated.

    Shiju V.Joseph

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