live call

Discussion in 'General' started by mattrh, Sep 23, 2008.

  1. mattrh

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    Is it possible to listen in on a live call? I.E. a manager presses a number and can listen in on a customer call with a customer service representative?

    let me know.

    thanks
     
  2. telecomtechnician

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    It is possible, the name of the function is barge-in. Read ben sharifs book: Elastix Without Tears for specific instructions.

    David Medina
     

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