Limit Calls to a Queue Member?

izrunas

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Mar 4, 2009
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#1
I need to find a way to limit how many times a particular member of a queue is attempted. To be more specific, I need for a queue member with a "penalty" of 1 to be tried only twice, but the rest of the members (with a penalty of 10) of the queue to be tried until someone answers.

Anyone have an idea on this? Sure, I could cascade two queues, and have the first one time out, but that's an inelegant solution for a system where I've designed to handle 37 different apartment communities with only a *single* dial plan. (personalized through some creative use of the language variable and a little bit of custom aliasing for queues).

Thanks!
 

izrunas

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#2
I keep researching this as I think it would be a useful answer for the community to have... All I've found so far is just to nest one queue after the other to time-limit the one that needs to limit the number of attempts to a particular queue member. VERY inelegant. :-(

Any ideas?
 

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