Leave voicemail before queue

wikza1

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Jan 6, 2011
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#1
Hi

I'm still new to elastix and have a really dumb question. I am busy setting up a Elastix ver.2.0 pbx. Firstly I have a main IVR setup with 4 options. Each option goes to a queue. When you press an option a message plays to say that the call is important bla bla bla, after that another one must play saying you can leave a message by pressing 9. Where do I set this up?
 

circuitid

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Dec 23, 2010
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#2
If you configure a voicemail box for an extension, you will be given a "Voicemail" destination for your IVR. Simply include the option to press "9" in your recording and configure the "9" destination to go to voicemail.
 

wikza1

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#3
Great advice. Only problem is after you have chosen let's say option 3 which is the admin dept. it will play a recording saying your call is important. Right after that the person will be in a queue. While waiting in the queue he must be able to press 9 for voicemail at any moment. Will this work as well for the queue? Sorry I can't test now I am on the road at the moment.

Thanx
 

circuitid

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#4
If you configure a breakout IVR for the queue, you can allow the caller to do this.
 

wikza1

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#5
Thanks, that worked perfectly.
 

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