Latest SugarCRM data source kills CID Superfecta?

jcardinal

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#1
To copy my post in the PBX in a Flash forums:
I've had CID Superfecta 2.2.0 running/working since about the time it was released. I'm not sure if this has been a problem for others, but it seems the latest SugarCRM source update has broken my SugarCRM lookups. (I rolled back to the previous version...thank you for that feature!)

With the new SugarCRM data source, incoming calls don't get passed to extensions when the caller dials them, and the CDR shows the following in the clid field:
Code:
"SugarCRM accounts query failedYou have an error in your SQL syntax; check the

I'm going to look over the two scripts to see if I can tell what change is causing the problem, but just wanted to post here to see if others were having the same problem or if this was a known issue.
 

jcardinal

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#2
patrick_elx solved the problem on the PiaF boards:

Did you fill in the options of SugarCRM source panel the number of digits you want your source to be matched?
Apparently the new version has a "Filter Length" option that must be set before it will work properly. Thanks patrick_elx!
 

Patrick_elx

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#3
again, we upgraded the core module that will put default value for new options in the lookup sources... It should be online within a few days.

That's something we should have put in from the beginning, but as usual when debugging new releases we always miss some upgrade cases that we did not though about testing in the first place :-(

There many other debug we are working on right now especially with infobel that does seems to use different charset depending on the country you are doing the lookup for.

Superfecta is a must and I would vote to have it included in the next Elastix release.
 

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