Keeping track of Dynamic Queue agents

Discussion in 'General' started by davix, Nov 23, 2009.

  1. davix

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    Cheers, This is my first question in this forum, I've read a bit through and used the search yet I didn't quite find anything related to my subject.
    I would like to keep track of login times of agents into the queues (by dialing the queue number etc').

    I.e.
    agent 300 logs in to queue 1000 from his extension #420
    1. in a log file/chart it is registered that agent 300 has logged in to queue 1000 from extension 420. the time of log in is registered and a timer is starting to keep track of his log-in time.
    agent 300 logs out of queue 1000 from his extension
    in a log file/chart it is registered that agent 300 has logged out of queue 1000 from extension 420. the time of log in is registered and a timer is starting to keep track of his log-in time.

    How could I achieve this kind of logging and tracking on my queue and agents?

    Tyvm for any help!
     

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