IVR time lag

Discussion in 'General' started by rs232c, Feb 28, 2010.

  1. rs232c

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    Not the most pressing issue but it would be wonderful to clear up.

    When using an IVR, I made sure that the message recorded started and stopped promptly so the caller would not have unnecessary dead air between transfers, MOH, etc. The IVR itself works as intended.

    The issue is that there is a time lag somewhere in the system itself that adds about 5 seconds of dead air before the announcement begins. Just before the caller thinks something is wrong, the announcement plays.

    How do I decrease the system dead air lag time for IVR's between the key press and the start of the announcement?

    Thank You.
     

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