IVR Setup and digits allowed

blegault13

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Mar 10, 2011
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#1
HI I am wondering if there are some restrictions user some digits in IVR? I am on Elastix 1.6.2-25 and have reated my IVR's without any problem. On my welcome IVR, I have "for english press 9". If I press 9, nothing is happening. 9 is my dialout digit configured in my outbound route (9|.), Would it be the reason why? also, can't use 1, I have some extensions in the 1000 range...as far as I remember, I could do this before no?
 

fmvillares

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#2
dtmf issues or u have problems only with the 9 option
 

blegault13

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#3
Well all other digits are working. 2,3,4,5,6,7,8...extensions are 1200, 1259, 1262...so 1 in IVR doesn't work, To place an outbound call I dial 9 and then the phone number and it gets out but 9 in IVR doesn't work.
 

fmvillares

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#4
sorry but your problem is not a problem you are in a real hurry as 1 dont get directly to any menus but after 4 seconds as you have a non ambiguous coincidence there
 

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