IVR question

leiw3248

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Apr 21, 2008
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#1
Hello

Please see the following IVR message first:

Welcome to xxxxx company

Chinese please press 1 , English please press 2

If a external user pressed 2 the following IVR message is:

If you want to contact sales please press 1 , if you want to contact manager please press 2.

Now the external user want to go back to pervious message to choose Chinese or want to repeat existing message, how to do its ?

Thank !
 

jgibson

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Dec 29, 2008
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#2
What I did was to use the t option to keep create a loop so every 15 seconds the message is played again. For returning to a previous menu I included a message when they first enter the ivr telling the caller to press 0 are anytime to return the the main menu.

I hope this helps.

Jason
 

leiw3248

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#3
What is t option?

How to setup press 0 to return main menu ? is it select Return to IVR ?

If yes, but I want to return pervious IVR level. I think I have to setup return to same level of IVR.
 

othoyo2

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Dec 17, 2009
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#4
just setup return to ivr as a 't' option and a '0' with that after the time that u set on the ivr it loops or the client can select to go to the ivr again with a message like "to ear again press 0"
 

leiw3248

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#5
Hello

I can see that on admin account but not a created account ....

Thank !
 

leiw3248

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#6
wrong post ...
 

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