It looks pretty intuitive on how to set up IVR. I actually have it working on a Time Condition and goes right into the IVR properly at night time. I've been reading through the forum and I believe I have it set up properly, but no go. I have an inbound route from zap channel that goes to a ring group. If there's no answer, it should go to the IVR. The IVR is set so that they can choose to press 1 or 2, and each of those options goes to a voicemail mailbox, as well as a timeout 't' going to the first mailbox. When I test it, the ring group is called, however on timeout it just hangs up and never goes into the IVR. I never get any announcement played.