ivr message for offline phone

igort

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May 5, 2008
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#1
When I call extension thru IVR that exist in PBX but currently there is no registered phone, call is immediately terminated. How to setup IVR for voice message or busy tone for this call?

Thanks
Igor
 

Bob

Joined
Nov 4, 2007
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#2
Igor,

If you have extensions setup, but with no phones registered, as long as you have setup voicemail on those extensions, then even with the phone not connected, the IVR will pass it through to voicemail.

If you do not have voicemail on for that extension, it provides no further path for the call so it will hangup.

Regards

Bob
 

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