I have two issues with a new phone environment I just setup. First, the IVR issue. When a caller is listening to the IVR they cannot press the keys the IVR is announcing until the message has completed. How do I make available pressing any keys at any time? Secondly, when an agent logs into a queue using XXX*, when they are getting a call from the queue they are in and miss it, they are not logged out. How do I make this possible? I thought that was an out-of-box default option. Any help? Anyone know how to handle these issues? I'm stumped.