IVR issue, Agent/Queue Issue

jameshjr

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Jun 25, 2009
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#1
I have two issues with a new phone environment I just setup.

First, the IVR issue. When a caller is listening to the IVR they cannot press the keys the IVR is announcing until the message has completed. How do I make available pressing any keys at any time?

Secondly, when an agent logs into a queue using XXX*, when they are getting a call from the queue they are in and miss it, they are not logged out. How do I make this possible? I thought that was an out-of-box default option. Any help?

Anyone know how to handle these issues? I'm stumped.
 

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