IVR failover destination

witekprytek

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Dec 19, 2007
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#1
Does anybody know how to build IVR to get something like "failover" or "default" destination.
I want to send caller to dedicated extension or queue if they point wrong number some times (wrong choice 3 times) or will wait for the timeout.
 

dicko

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Oct 24, 2008
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#2
The "t" (timeout) and "i" (invalid keypress) options work just as documented.
 

witekprytek

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#3
..of course RTFM (I'm blind or what): "When creating a menu option, apart from the standard options of 0-9,* and #, you can also use 'i' and 't' destinations. 'i' is used when the caller pushes an invalid button, and 't' is used when there is no response."

many thanks dicko :)
 

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