ivr extention dial

ymamalis

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Dec 14, 2009
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#1
hello is there any way from ivr to enable only certain extentions to be dialed directly. i don't want the boss extention to be known and dialed directly but i want sales extentions to be dialed. Any help?
 

gl1176

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#2
Are you talking about dial by name aka Company Directory?

To keep from name matches in the dial by name just use a non-alphanumeric character like - or ( in front of the first letter of both first and last names.
 

dicko

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#3
Nice lateral thinking ++karma

regards

dicko
 

ymamalis

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#4
I mean calling directly the extension number
 

gl1176

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#5
Well, what you could do is make an entry in the IVR as the same as the extension number and point it to a receptionists. Hopefully there's not a lot of numbers to add in the IVR for this.
 

gl1176

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#6
You could also have the dialed number in the IVR to just loop back to the IVR like it was a wrong option.
 

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