IVR - Call Operator If no key is pressed?

Discussion in 'General' started by victorcasale, Jul 13, 2009.

  1. victorcasale

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    Dear Friends, Today is my first day with Elastix Running officialy in my office. All my old phone system was disabled yesterday by the night. I'm so happy with it.

    I have setted an IVR for all calls. When Someone calls my numbers IVR places the call and says "ETA Ground Sourgey & GPS Company, press 2 for Customer Assitance, 3 for Billing Department, 4 for Engeneering, 5 for FAX or 9 for operator." So... The user needs to type something. My question is: Any possibility to the call be transfered to some extention if the caller does not press anything ? For example... I want to set something like: "ETA Ground Sourgey & GPS Company, press 2 for Customer Assitance, 3 for Billing Department, 4 for Engeneering, 5 for FAX or wait for operator."

    Thanks
     
  2. dicko

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    apart from 0-9(and * and #) you can also define

    T (for timeout)
    and
    I (for invalid)

    as destinations for your IVR
     

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