iSymphony DND Status with Polycom IP560s

Discussion in 'General' started by Booksource, Feb 22, 2011.

  1. Booksource

    Feb 22, 2011
    Likes Received:
    We are planning to deploy Elastix in the next month or and were planning to use iSymphony for our receptionist. We are seeing an issue with iSymphony and extension DND status. If you activate the server-side DND by dialing *76 (DND Toggle) the DND status is immediately reflected in iSymphony by changing the text red. However, dialing *76 again to toggle DND off is not reflected in iSymphony unless you restart the service.

    We've been reading a lot of conflicting information about whether or not presence features fully work with Polycom phones.

    Any help would be appreciated. Or if you know of a different way to accomplish this that would work as well. Our receptionist just needs an easy way to know if a phone is on DND before attempting a transfer.


    System Details:

    Linux(x86_64) 2.6.18 194.3.1.el5
    elastix 2.0.0 57
    freePBX 2.7.0 9
    asterisk 0
  2. fmvillares

    Sep 8, 2007
    Likes Received:
    as you are using not up to date versions maybe your problem could be a bug in freepbx or asterisk or polycom SIP software, try to seek in bug trackers of freepbx POlycom or freepbx to see if that issue has the origin there.
    I have polycom 670 phones 501 and 601 with perfect BLF status info but using manually upgraded 2.8.1 freepbx and asterisk 1.8 in elastix

    Best regards

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