Issues with online 2.4/2.5 -> 5 converter tool

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Greetings,

We have elastix 2.4 server currently working without issues. Since our version is outdated we wanted to upgrade to the lastest version.

We have already generated a backup and uploaded it to the conversion tool, however we never have received an confirmation our completion e-mail with a download link.

The spam filter in our server is disabled, and verifying the e-mail logs we didn't received any e-mail from elastix or 3cx regarding the backup conversion.

When trying to use the tool again it gives out an error saying the backup was already converted.

Is there any way to reset the tool or ask for a new e-mail notification.

Please advise.

Thank you for any help you can provide.
 

AJP

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Hello Carlos, please send me a private message with the email used in the converter tool.

Thank you!
 
Joined
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Thank you for the fast response,

I've sent you a message with the email used.

Thank you for any help you can provide.
 

AJP

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Messages
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Thanks Carlos your email was sent to the proper department and they will contact you.
 
Joined
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Hello,
I have a similar problem. Previously, I did a conversion to an email I do not have access to today, and I do not want to do a conversion, but that's not because I've already done one conversion. Could you help me?
Thank you very much
 

AJP

Staff member
Joined
Dec 6, 2016
Messages
305
Points
68
Hello,
I have a similar problem. Previously, I did a conversion to an email I do not have access to today, and I do not want to do a conversion, but that's not because I've already done one conversion. Could you help me?
Thank you very much
Hello Yogi, please send me a private message with the email used in the converter tool.

Thank you!
 
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