Interactive Voice Response (IVR), with access a DB

rubenguzman

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Jul 23, 2007
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#1
Gentlemen good day.

I speak to you again, this time in order to request certain information.

Is posible that exist an application of IVR which allows me the option of audio/text and having a connection with a data base?.

For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.

I hope that someone from this forum that know of any application that installed in a elastix (asterisk) can perform this type of work.


I remain very attentive to their responses.
 

rafael

Joined
May 14, 2007
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#2
You would need to create and agi script and link it as custom app in the ivr.

google for:

freepbx agi script
 

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