incoming screen pops don't work with ring groups

srf21c

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Jan 12, 2010
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#1
I have vtigercrm 5.2.1 installed and working fine with Elastix-2.0.3-i386-bin-15Nov2010. Click to dial works, and so do incoming screen pops, but only when the incoming call is from another local extension.

Screen pops for incoming calls from a Zap trunk direct to an extension do not work. Incoming calls from a local extension to a ring group do not produce screen pops either. Incoming calls from local extensions always produce screen pops.

I have tried just about every context that I can think lines @ approx 103-107 in AsteriskClass.php, including:

from-internal
default
ext-group
from-trunk
from-internal-xfer
from-pstn

Any ideas? I'm going to try installing the latest SVN build of vtiger, but I think it's a context issue, or maybe a bug with the AsteriskClient.php script.
 

emin

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Apr 25, 2011
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#2
I do have the same problem here, did you find any solutions?
 

srf21c

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#3
Unfortunately not. Since then the customer has decided to abandon vtiger in favor of Outlook Business contact manager.
 

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