incoming screen pops don't work with ring groups

Discussion in 'General' started by srf21c, Apr 3, 2011.

  1. srf21c

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    I have vtigercrm 5.2.1 installed and working fine with Elastix-2.0.3-i386-bin-15Nov2010. Click to dial works, and so do incoming screen pops, but only when the incoming call is from another local extension.

    Screen pops for incoming calls from a Zap trunk direct to an extension do not work. Incoming calls from a local extension to a ring group do not produce screen pops either. Incoming calls from local extensions always produce screen pops.

    I have tried just about every context that I can think lines @ approx 103-107 in AsteriskClass.php, including:

    from-internal
    default
    ext-group
    from-trunk
    from-internal-xfer
    from-pstn

    Any ideas? I'm going to try installing the latest SVN build of vtiger, but I think it's a context issue, or maybe a bug with the AsteriskClient.php script.
     
  2. emin

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    I do have the same problem here, did you find any solutions?
     
  3. srf21c

    Joined:
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    Unfortunately not. Since then the customer has decided to abandon vtiger in favor of Outlook Business contact manager.
     

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