Incoming faxes incomplete

Discussion in 'General' started by mintra, Jan 13, 2010.

  1. mintra

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    Hi

    We have a system with Elastix 1.6 which has been working fine with faxes, we had a problem where the system neeeded a reboot and the sangoma card needed to be reinstalled.

    Now when the faxes come in they are cut off half way through.

    Is this a hylafax isuuse or something to do with the sangoma card, anyone have a clue?

    John
     
  2. dicko

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    Hylafax puts it's log files in /var/spool/hylafax/log , they will be diagnostic.
     
  3. markellis

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    Hi

    I am having a similar issue with a Yeastar TDM800.
    It receives some faxes perfectly, others it only receives maybe 5cm of the fax and other not at all.

    Code:
    Jan 18 13:11:09.12: [ 2939]: SESSION BEGIN 000000011 
    Jan 18 13:11:09.12: [ 2939]: HylaFAX (tm) Version 4.3.8
    Jan 18 13:11:09.12: [ 2939]: CallID: "202" "debbie" "<NONE>" "s"
    Jan 18 13:11:09.12: [ 2939]: MODEM set XON/XOFF/FLUSH: input ignored, output disabled
    Jan 18 13:11:09.12: [ 2939]: <-- [4:ATA\r]
    Jan 18 13:11:12.84: [ 2939]: --> [7]
    Jan 18 13:11:12.84: [ 2939]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyIAX1'
    Jan 18 13:11:12.84: [ 2939]: STATE CHANGE: ANSWERING -> RECEIVING
    Jan 18 13:11:12.84: [ 2939]: RECV FAX: begin
    Jan 18 13:11:12.89: [ 2939]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 1C>
    Jan 18 13:11:12.89: [ 2939]: <-- data [32]
    Jan 18 13:11:12.89: [ 2939]: <-- data [2]
    Jan 18 13:11:13.82: [ 2939]: --> [7]
    Jan 18 13:11:13.82: [ 2939]: <-- HDLC<23:FF C0 02 A6 4E 2E 76 A6 C2 04 9E 4E A6 2E 2E 86 42 04 04 04 04 04 04>
    Jan 18 13:11:13.82: [ 2939]: <-- data [23]
    Jan 18 13:11:13.82: [ 2939]: <-- data [2]
    Jan 18 13:11:14.56: [ 2939]: --> [7]
    Jan 18 13:11:14.56: [ 2939]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Jan 18 13:11:14.56: [ 2939]: <-- data [13]
    Jan 18 13:11:14.56: [ 2939]: <-- data [2]
    Jan 18 13:11:15.16: [ 2939]: --> [2]
    Jan 18 13:11:15.16: [ 2939]: <-- [9:AT+FRH=3\r]
    Jan 18 13:11:15.88: [ 2939]: --> [7]
    Jan 18 13:11:17.46: [ 2939]: --> HDLC<25:FF C0 C2 4C 1C 2C 4C 04 8C 8C 1C 04 8C 8C 0C 04 04 04 04 04 04 04 04 AC 72>
    Jan 18 13:11:17.46: [ 2939]: --> [2]
    Jan 18 13:11:17.46: [ 2939]: REMOTE TSI "011 811 2482"
    Jan 18 13:11:17.46: [ 2939]: <-- [9:AT+FRH=3\r]
    Jan 18 13:11:17.94: [ 2939]: --> [7]
    Jan 18 13:11:17.94: [ 2939]: --> HDLC<16:FF C8 C1 00 62 1F 23 02 02 02 02 02 00 94 EC 79>
    Jan 18 13:11:17.94: [ 2939]: --> [5]
    Jan 18 13:11:17.94: [ 2939]: MODEM Command error
    Jan 18 13:11:17.94: [ 2939]: FCS error
    Jan 18 13:11:17.94: [ 2939]: <-- [9:AT+FRS=7\r]
    Jan 18 13:11:19.92: [ 2939]: --> [2]
    Jan 18 13:11:19.92: [ 2939]: <-- [9:AT+FTH=3\r]
    Jan 18 13:11:19.94: [ 2939]: --> [7]
    Jan 18 13:11:19.94: [ 2939]: <-- HDLC<3:FF C8 58>
    Jan 18 13:11:19.94: [ 2939]: <-- data [3]
    Jan 18 13:11:19.94: [ 2939]: <-- data [2]
    Jan 18 13:11:21.02: [ 2939]: --> [2]
    Jan 18 13:11:21.02: [ 2939]: RECV send CRP (command repeat)
    Jan 18 13:11:21.02: [ 2939]: <-- [9:AT+FRH=3\r]
    Jan 18 13:11:21.34: [ 2939]: --> [7]
    Jan 18 13:11:22.91: [ 2939]: --> HDLC<25:FF C0 C2 4C 1C 2C 4C 04 8C 8C 1C 04 8C 8C 0C 04 04 04 04 08 08 08 09 58 E4>
    Jan 18 13:11:22.96: [ 2939]: --> [5]
    Jan 18 13:11:22.96: [ 2939]: MODEM Command error
    Jan 18 13:11:22.96: [ 2939]: FCS error
    Jan 18 13:11:22.96: [ 2939]: <-- [9:AT+FRS=7\r]
    Jan 18 13:11:25.34: [ 2939]: --> [2]
    Jan 18 13:11:25.34: [ 2939]: <-- [9:AT+FTH=3\r]
    Jan 18 13:11:25.36: [ 2939]: --> [7]
    Jan 18 13:11:25.36: [ 2939]: <-- HDLC<3:FF C8 58>
    Jan 18 13:11:25.36: [ 2939]: <-- data [3]
    Jan 18 13:11:25.36: [ 2939]: <-- data [2]
    Jan 18 13:11:26.44: [ 2939]: --> [2]
    Jan 18 13:11:26.44: [ 2939]: RECV send CRP (command repeat)
    Jan 18 13:11:26.44: [ 2939]: <-- [9:AT+FRH=3\r]
    Jan 18 13:11:26.70: [ 2939]: --> [7]
    Jan 18 13:11:28.28: [ 2939]: --> HDLC<25:FF C0 C2 4C 1C 2C 4C 04 8C 8C 1C 04 8D 18 18 08 08 08 08 08 08 08 09 58 E4>
    Jan 18 13:11:28.28: [ 2939]: --> [5]
    Jan 18 13:11:28.28: [ 2939]: MODEM Command error
    Jan 18 13:11:28.28: [ 2939]: FCS error
    Jan 18 13:11:28.28: [ 2939]: <-- [9:AT+FRS=7\r]
    Jan 18 13:11:30.72: [ 2939]: --> [2]
    Jan 18 13:11:30.72: [ 2939]: <-- [9:AT+FTH=3\r]
    Jan 18 13:11:30.74: [ 2939]: --> [7]
    Jan 18 13:11:30.74: [ 2939]: <-- HDLC<3:FF C8 58>
    Jan 18 13:11:30.74: [ 2939]: <-- data [3]
    Jan 18 13:11:30.74: [ 2939]: <-- data [2]
    Jan 18 13:11:31.82: [ 2939]: --> [2]
    Jan 18 13:11:31.82: [ 2939]: RECV send CRP (command repeat)
    Jan 18 13:11:31.82: [ 2939]: <-- [9:AT+FRH=3\r]
    Jan 18 13:11:32.14: [ 2939]: --> [7]
    Jan 18 13:11:33.00: [ 2939]: --> [4:AA 00 10 03]
    Jan 18 13:11:33.00: [ 2939]: --> [5]
    Jan 18 13:11:33.00: [ 2939]: MODEM Command error
    Jan 18 13:11:33.00: [ 2939]: FCS error
    Jan 18 13:11:33.00: [ 2939]: DELAY 1500 ms
    Jan 18 13:11:34.50: [ 2939]: <-- [9:AT+FTH=3\r]
    Jan 18 13:11:34.52: [ 2939]: --> [7]
    Jan 18 13:11:34.52: [ 2939]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 1C>
    Jan 18 13:11:34.52: [ 2939]: <-- data [32]
    Jan 18 13:11:34.52: [ 2939]: <-- data [2]
    Jan 18 13:11:36.30: [ 2939]: --> [7]
    Jan 18 13:11:36.30: [ 2939]: <-- HDLC<23:FF C0 02 A6 4E 2E 76 A6 C2 04 9E 4E A6 2E 2E 86 42 04 04 04 04 04 04>
    Jan 18 13:11:36.30: [ 2939]: <-- data [23]
    Jan 18 13:11:36.30: [ 2939]: <-- data [2]
    Jan 18 13:11:37.04: [ 2939]: --> [7]
    Jan 18 13:11:37.04: [ 2939]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Jan 18 13:11:37.04: [ 2939]: <-- data [13]
    Jan 18 13:11:37.04: [ 2939]: <-- data [2]
    Jan 18 13:11:37.62: [ 2939]: --> [2]
    Jan 18 13:11:37.62: [ 2939]: <-- [9:AT+FRH=3\r]
    Jan 18 13:11:44.62: [ 2939]: --> [0:]
    Jan 18 13:11:44.62: [ 2939]: MODEM <Empty line>
    Jan 18 13:11:44.62: [ 2939]: MODEM TIMEOUT: waiting for v.21 carrier
    Jan 18 13:11:44.62: [ 2939]: <-- data [1]
    Jan 18 13:11:44.64: [ 2939]: --> [2]
    Jan 18 13:11:44.64: [ 2939]: DELAY 1500 ms
    Jan 18 13:11:46.14: [ 2939]: <-- [9:AT+FTH=3\r]
    Jan 18 13:11:46.14: [ 2939]: --> [7]
    Jan 18 13:11:46.14: [ 2939]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 1C>
    Jan 18 13:11:46.14: [ 2939]: <-- data [32]
    Jan 18 13:11:46.14: [ 2939]: <-- data [2]
    Jan 18 13:11:47.92: [ 2939]: --> [7]
    Jan 18 13:11:47.92: [ 2939]: <-- HDLC<23:FF C0 02 A6 4E 2E 76 A6 C2 04 9E 4E A6 2E 2E 86 42 04 04 04 04 04 04>
    Jan 18 13:11:47.92: [ 2939]: <-- data [23]
    Jan 18 13:11:47.92: [ 2939]: <-- data [2]
    Jan 18 13:11:48.66: [ 2939]: --> [7]
    Jan 18 13:11:48.66: [ 2939]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Jan 18 13:11:48.66: [ 2939]: <-- data [13]
    Jan 18 13:11:48.66: [ 2939]: <-- data [2]
    Jan 18 13:11:49.24: [ 2939]: --> [2]
    Jan 18 13:11:49.24: [ 2939]: <-- [9:AT+FRH=3\r]
    Jan 18 13:11:56.24: [ 2939]: --> [0:]
    Jan 18 13:11:56.24: [ 2939]: MODEM <Empty line>
    Jan 18 13:11:56.24: [ 2939]: MODEM TIMEOUT: waiting for v.21 carrier
    Jan 18 13:11:56.24: [ 2939]: <-- data [1]
    Jan 18 13:11:56.26: [ 2939]: --> [2:]
    Jan 18 13:11:56.26: [ 2939]: --> [2]
    Jan 18 13:11:56.26: [ 2939]: RECV FAX: RSPREC invalid response received
    Jan 18 13:11:56.26: [ 2939]: RECV FAX: end
    Jan 18 13:11:56.26: [ 2939]: SESSION END
    This is the log of an incomplete fax.


    The thing is, if I dial a number direct, without the pbx, I get clear handshake tones, if I do it via the pbx, its broken, kind of like a brrrp instead of a beeep.

    Can anyone shed some light here?

    Thanks

    Mark (South Africa)
     
  4. LMS

    LMS

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    I also got the same problem with you.
    Perhaps you don't have modem card
    When I inserted a modem card into my server, it didn't get that error
     

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