incoming calls workflow question

robr

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Sep 30, 2010
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#1
I'm trying to figure out how to implement the following behavior (this would be the case 100% of the time, regardless of time of day, etc).

incoming call sent to extension 500
extension 500 rings
if not answered , forward call to IVR announcement
<other stuff>

the "other stuff" i have figured out, I'm just having a problem figuring out how to send a non-answered call to an announcement instead of voicemail

thanks very much!
 

dicko

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Oct 24, 2008
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#2
Add a "misc Application" code to suite and from exension 500 use the codes you have in "feature codes" page , by default:-


Call Forward No Answer/Unavailable Activate *52
Call Forward No Answer/Unavailable Deactivate *53
 

robr

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Sep 30, 2010
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#3
oh sweet, didnt think of that at all. that should work nicely, thanks for the tip.
 

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