incoming call center setup with diffrent scripts

unikbit

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Oct 5, 2008
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#1
Hello,

I would like to know if is possible the next scenarios using Elastix.

Every one of our clients has a DID number for their clients.

Client A - DID1 - Script1 for agent

Client B - DID2 - Script2 for agent

So when a client call on DID1 the ID call (the number of who is calling) and
the Script1 to appear on the desktop of agent.

Also the script has to be very customizable, to be able to add different
types of fields text/date/number and to be able to colect & store them to a database.


Usually I'm using this configuration for secretary services, and every
client has a different script.

I have already configured elastix and I can log in to agent console but when I call my box from outside no script appear to the agent who is logged in.

Thanks
 

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