Inbound Strategy Doubt

Discussion in 'General' started by Mirko87, Aug 26, 2009.

  1. Mirko87

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    Hi all,
    In the past I used Queues in my PBX, but now I need to change the strategy...
    Well...I need to Set the Inbound Route Destination to my Extension, and only if I'm on the phone, the call must be redirected in the Queue.

    Is it possible?

    Because, I tryed with the Follow Me, but it isn't what I'm looking for...
    My goal is that the first call doesn't get the Join Announcement before the Agent Phone start to ring.

    Best Regards to the Community,

    Mirko
     
  2. dicko

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    Perhaps a Ring Group will work for you.
     
  3. Mirko87

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    Thank you Dicko... I solved my problem with your advice... Thank you..
     

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