Inbound Strategy Doubt

Mirko87

Joined
Oct 20, 2008
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#1
Hi all,
In the past I used Queues in my PBX, but now I need to change the strategy...
Well...I need to Set the Inbound Route Destination to my Extension, and only if I'm on the phone, the call must be redirected in the Queue.

Is it possible?

Because, I tryed with the Follow Me, but it isn't what I'm looking for...
My goal is that the first call doesn't get the Join Announcement before the Agent Phone start to ring.

Best Regards to the Community,

Mirko
 

dicko

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Oct 24, 2008
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#2
Perhaps a Ring Group will work for you.
 

Mirko87

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Oct 20, 2008
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#3
Thank you Dicko... I solved my problem with your advice... Thank you..
 

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